Accessibility

KultureCity Sensory Bags

Guests can request a sensory bag from Guest Relations during their visit to the Zoo. A refundable deposit of $10 is required. Bags must be returned to Guest Relations at the end of each visit and are sanitized before the next use. Bags include: noise-reducing headphones, sunglasses, fidgets, visual cue card and KultureCity VIP lanyard.

Adult Changing Station

An adult changing station is available at the restroom facility located near Stingray Bay in the Zoo's Adventure Cove region.

Wheelchair and Scooter Rentals

$15.00 (plus tax) - Manual wheelchair
$37.00 (plus tax) - Electric scooter

Wheelchairs and scooters are not meant for recreational devices but are intended for assistance to individuals needing help with mobility. Please note that these scooters are not an ADA compliant mobility device.

Guests must be at least 18 years of age to operate a scooter. The maximum weight capacity is 300 lbs. For safety reasons, no children are allowed on the unit. Only one guest is allowed in the unit at a time. 

The battery life of the scooter depends on different calculations; most important is the weight of the user. A person who is, for instance, 150 lbs. will get more battery life than a person weighing 300 lbs. The terrain and length of stay will also play a part in the overall life of the battery. In the event of a drained battery, a replacement scooter or charging cable will be provided if available. 

Additional information about wheelchair, scooter, stroller and locker rental, is available on the rentals page.

Companion Policy

The Columbus Zoo and Aquarium will provide a complimentary ticket for any paid admission or experience to a caregiver visiting with a disabled individual in order to provide assistance during their visit. The disabled individual or caregiver must present sufficient documentation demonstrating necessity for the caregiver’s presence in the form of a letter from his/her physician and/or appropriate licensing information from the caregiver documenting that (s)he is necessary to accompany the disabled individual in the park. The disabled individual must have a paid ticket or membership. Please note that safety regulations may prevent certain individuals from specific rides, tours or attractions.

The Columbus Zoo and Aquarium will provide a caregiver letter for any disabled member who presents sufficient documentation demonstrating the necessity for the caregiver’s presence in the form of a letter from his/her physician and/or appropriate licensing information from the caregiver documenting that (s)he is necessary to accompany the disabled individual in the park, granting the caregiver complimentary admission when visiting with the disabled member. Present this letter with corresponding, valid membership card at the turnstiles for admission. Please call (614) 724-3489 to request this letter. Please note that persons over the age of 21 may be covered as dependents on a family membership provided that the individual is dependent on the primary adults due to a medical condition.

To acquire your ticket to the Columbus Zoo and Aquarium please visit the Will Call window and present the required documentation.

To acquire your complimentary season pass or caregiver letter please visit the membership office at the Columbus Zoo and Aquarium and present the required documentation.

 

Service Animal Policy

Dogs or other animals of any kind are prohibited on grounds with the exception of service dogs. Please be mindful of the danger of leaving pets in your vehicle while visiting our park. Due to the location of tours within animal habitats and the disruptions external animals can cause, service animals are not permitted on select tours and experiences. Please call 614-645-3400 for further information.

The Zoo does not have any restricted areas for service dogs. 

Service animal relief locations can be found in the following areas:

• Between the North America railroad tracks and North America aviary
• Next to the Main Street guest services kiosk (closest to the carousel) in the Shores region
• Between the service road and fence surrounding the grill area at Otter's Street Tacos in Zoombezi Bay

ADA Ride and Attraction Guide  AZA Service Animal Guidelines

Accessible Routes 

Look for these brown signs around the Zoo grounds for guidance towards accessible pathways. Additional information regarding accessibility is available at the Guest Relations office on Zoo grounds. 

 

 

Requesting Accommodations 

If your specific accessibility or accommodations question is not addressed in this section, please contact the Zoo at 614-645-3400 and speak to one of our Contact Center representatives.